Support + FAQ
Shipping + Delivery
At Sacred Rituel Beauty our goal is to offer you the best shipping delivery, no matter where you live. Every day, we deliver to hundreds of customers across the United States, ensuring that we provide the very highest levels of responsiveness to you at all times.
Where do you sell and ship your products?
Currently we only sell our products within the United States. For our products we believe the fastest and most effective shipping service is the US Postal Service and it’s Priority Mail service. It’s quick, affordable and reliable.
How will I know when my order has shipped?We want to keep you in the know! As soon as we assign a shipping label to your order, we’ll send you an email with tracking information.
Why hasn’t my tracking number updated?Not to worry, carriers and tracking information sometimes require a little extra patience. Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, we’ll investigate. Just send us an email at firstname.lastname@example.org.
When can I expect my order to arrive?
We’re so excited for you to receive your shipment. Orders placed before 11AM PST ship same-day (weekends and U.S. holidays are excluded). Orders with Express shipping should arrive in 2-3 business days.
How much is shipping?
Shipping is based upon the weight of the product and the carrier. We use FedEx Express for its speed and reliability of delivery on time usually within a few days.
My tracking says that my order was “delivered” but I never received it.Carriers and tracking information can be confusing and inaccurate. It’s not uncommon for a shipment to experience some delays or for a carrier to mark an order delivered and not have it arrive until the next day. We want you to receive your order too, so we’re sorry for any trouble this may cause. If your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just send us an email at email@example.com.
What if my package is damaged or missing?
If it's missing you will need to first track the product with the shipping carrier. We will not be able to assist unless the carrier states the packing is still out for delivery. If the carrier states the package has been delivered then you will need to first resolve that with the shipping carrier. If the product is damaged please follow the instructions below on processing a return
Returns & Refunds
No Hassle 30-day Returns
Can I exchange my purchase?
We will replace any items that are defective or damaged. You may contact our customer support team to initiate a replacement.
Payment + Sales Tax
What methods of payment do you accept?
We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.
Will I be charged Sales Tax?
Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated and displayed at checkout.
Can I purchase wholesale for my retail store?
Yes! Our wholesale sales team is ready to serve you and provide your business with our line sheet. You must have a resellers license to purchase. Please send an email to firstname.lastname@example.org to inquire about buying wholesale.
Frequently asked questions
Write some useful information about your shipping details
Link to your shipping policy.
Let your customers know if you offer free delivery for certain types of orders
Link to your offers page.
Show customers how much time they have for testing your products
Link to your returns policy.